Refund Policy
In the very rare circumstance when I need to cancel your appointment for any reason, I will offer you an alternative and/or a full refund.
All of my appointments are typically booked at short notice. Appointments are in high demand and usually within a few days of booking. If you accept the appointment, this is then reserved for you and not available to another family.
If you book an appointment then cancel it, no refund is given. If you change your mind and cancel your appointment, you will not be refunded.
If you need to cancel your appointment for exceptional reasons (for example, your baby is admitted to the hospital) I will offer you an alternative appointment.
Complaints & Concerns
I pride myself on offering the very best, high quality, care.
All my work is subject to external audit for your peace of mind.
If you have any concern or complaint, please speak to be directly so we can resolve this.
I also use an independent, external, company to review any incidents or complaints that we cannot resolve or that you want to escalate. Please contact linda@clinicalgovernance.uk
When you book with me you agree to be contacted for feedback and agree to your care records being audited by a registered and impartial health professional for quality assurance purposes.
Confidentiality
In some circumstances, I may record what is happening and verbalise my assessment and recommendations to you.
This is so I can focus 100% on providing you and your baby with the best possible care, whilst also maintaining an accurate record of events. Afterwards, this recording will be transcribed within 48hrs and emailed to you. It will then be deleted.
I respect your confidentiality and will not share information about you other than in the following circumstances:
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Another provider (for example a hospital or your GP) is involved in your care and I need to share information with them, for the safety and well-being of you and/or your baby.
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I have a legal requirement to share information – for example when there are safeguarding concerns.
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As part of an investigation into my practice, an external regulatory body (for example the NMC or CQC) may need to see your clinical notes.
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If you raise concerns about your care, or something untoward happens, I may share information as part of the ensuing investigation into those concerns with Clinical Governance and Support Services (CGSS) who will investigate any complaint, concern or clinical incident impartially and feedback to you. If you do not consent to this, please let me know before your appointment.
I will not sell your information to third parties. I will not share your information with third parties for marketing purposes. As a CQC registered practitioner, I am registered with the ICO to ensure any medical records I create, be that digital, electronic or written, are stored safely, appropriately and legally.
I value feedback from clients to help me continually improve my services. I use CGSS to collect impartial feedback on my behalf. This gives you confidence that my excellent results are unbiased. After your appointment I will email you a confidential link to a questionnaire and the results will be analysed by CGS.
By booking an appointment with me, you are agreeing to the above. If there is any aspect of the above you are unhappy with, please notify me before your appointment.